Wrap-Around Services
Content
Definition
Wrap-Around Services are additional services provided to customers that complement the core offerings, enhancing customer satisfaction and loyalty by addressing broader needs and preferences.
Usage and Context
Wrap-around services are extra offerings that enhance core products, boosting customer satisfaction and loyalty.
Frequently asked questions
- What improvements could we make to existing offerings to improve customer satisfaction and increase repeat sales and referrals? Improvements could include enhancing product quality, providing better customer service, offering personalized experiences, and implementing loyalty programs.
- When you are suggesting additional items to purchase to customers, what should you keep in mind? When suggesting additional items, keep in mind relevance to the customer`s needs, value, and enhancing their overall experience without overwhelming them.
- What is an example of cross-selling vs upselling? Cross-selling is offering a related product, like a phone case with a phone, while upselling is suggesting a higher-end product, like a phone with more storage.
Benefits
Wrap-around services enhance core products, improving customer satisfaction and loyalty.
Conclusion
Wrap-around services complement core products, boosting customer satisfaction and loyalty.
